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Since 1990, consumers have turned to Time After Time, Inc. for value, excellent service and an extensive selection of quality product. Time After Time was the first full service watch store in the area to offer both expert watch repair and sale of the largest selection of watch brands.
On June 12, 2014, Time After Time was asked to investigate potential unauthorized access to the payment processing system at our Montgomery store. In response, we immediately replaced the servers in that store and engaged a leading computer security company to examine the replaced servers. After signs of unauthorized access were found, we expanded the investigation to all of our stores. During the investigation, we worked with the forensic firm to implement enhanced security measures across all of our stores.
Now that the investigation is complete, we have determined that only credit and debit card transactions made in three of our stores during the following time frames were potentially affected: (1) Montgomery: January 28, 2014 – June 15, 2014; (2) Cherry Hill: January 28, 2014 – July 18, 2014; and (3) Bridgewater Falls: January 28, 2014 to July 18, 2014. Please note that the investigation did not find any actual evidence of unauthorized access at Montgomery after June 12, Cherry Hill after April 30, and Bridgewater Falls after April 4. However, we do not have enough evidence available to conclusively rule out the possibility of unauthorized access until the servers were replaced on June 15 at Montgomery and enhanced security measures were implemented across all other stores, including Cherry Hill and Bridgewater Falls, on July 18, 2014. Transactions made after June 15, 2014 at Montgomery and July 18, 2014 at our Cherry Hill and Bridgewater Falls stores were not affected. Also, transactions at all of our other stores were not affected.
For transactions at the Montgomery, Cherry Hill, and Bridgewater Falls stores during the dates listed, we believe that the unauthorized person may have used malware to obtain information from the magnetic stripe on the back of payment cards swiped in the store, which contains the card account number, expiration date, card verification number and in some cases the cardholder’s name.
Because we cannot identify which specific cards or information was actually taken, we are notifying our customers whose cards were used during the listed time frame at each impacted store. We do not have sufficient information to identify the name or address of the affected customers, and therefore, cannot mail letters to them.
If you used your card in one of these three stores during the times listed and see a fraudulent charge on your card, please immediately contact the bank that issued your card. Major credit card companies typically guarantee that cardholders will not be responsible for fraudulent charges. Please be on the lookout and review your account statements for any unauthorized activity.
We regret any inconvenience this may cause. Keeping customer information secure is a top priority at Time After Time and we will continue to work to make our network more secure. If you have questions, please call us at 800-572-0986, Monday through Friday, 9 a.m. to 9 p.m. EST.
President, Time After Time, Inc.____________________________________________________________________________
We have determined that only credit and debit card transactions made in three of our stores during the following time frames were potentially affected: (1) Montgomery: January 28, 2014 – June 15, 2014; (2) Cherry Hill: January 28, 2014 – July 18, 2014; and (3) Bridgewater Falls: January 28, 2014 to July 18, 2014. Please note that the investigation did not find any actual evidence of unauthorized access at Montgomery after June 12, Cherry Hill after April 30, and Bridgewater Falls after April 4. However, we do not have enough evidence available to conclusively rule out the possibility of unauthorized access until the servers were replaced on June 15 at Montgomery and enhanced security measures were implemented across all other stores, including Cherry Hill and Bridgewater Falls, on July 18, 2014. Transactions made after June 15, 2014 at Montgomery and July 18, 2014 at our Cherry Hill and Bridgewater Falls stores were not affected. Also, transactions at all of our other stores were not affected.
Time After Time cannot confirm whether any specific card was obtained or what specific information from a card was taken.
If you see a fraudulent charge on your credit or debit card, you should immediately contact the bank, credit union or other financial institution that issued your card. The phone number to call can be found on the back of the card. Major credit card companies typically guarantee that cardholders will not be responsible for fraudulent charges.
Time After Time has been working with our payment processor and the credit card companies to provide them with information about this incident so that the banks that issued those cards can be alerted. When banks receive these alerts, they can conduct heightened monitoring of transactions to detect and prevent unauthorized charges.
The unauthorized person may have obtained access to the information that is on the card’s magnetic stripe, which contains the card account number, expiration date, card verification number, and, in some cases, the cardholder’s name. Time After Time cannot identify for any specific card, which information from the card was taken.
We recommend that you remain vigilant by reviewing your account statements and credit reports for any unauthorized activity. You may obtain a copy of your credit report, free of charge, once every 12 months from each of the three nationwide credit reporting companies. To order your annual free credit report please visit www.annualcreditreport.com or call toll free at 1-877-322-8228. Contact information for the three nationwide credit reporting companies is as follows:
If you believe you are the victim of identity theft or have reason to believe your personal information has been misused, you should immediately contact the Federal Trade Commission and/or the attorney general’s office in your home state. Contact information for the Federal Trade Commission is as follows:
Federal Trade Commission
600 Pennsylvania Avenue, NW
Washington, DC 20580
www.ftc.gov | 1-877-438-4338
You can obtain information from these sources about steps an individual can take to avoid identity theft as well as information about fraud alerts and security freezes. You should also contact your local law enforcement authorities and file a police report. Obtain a copy of the police report in case you are asked to provide copies to creditors to correct your records.
If you are a resident of Maryland, you may contact the Maryland Attorney General’s Office at 200 St. Paul Place, Baltimore, MD 21202, www.oag.state.md.us, 1-888-743-0023.
If you are a resident of Massachusetts, note that pursuant to Massachusetts law, you have the right to obtain a copy of any police report.
Massachusetts law allows consumers to request a security freeze. A security freeze prohibits a credit reporting agency from releasing any information from your credit report without written authorization. Be aware that placing a security freeze on your credit report may delay, interfere with, or prevent the timely approval of any requests you make for new loans, credit mortgages, employment, housing, or other services.
The fee for placing a security freeze on a credit report is $5.00. If you are a victim of identity theft and submit a valid investigative report or complaint with a law enforcement agency, the fee will be waived. In all other instances, a credit reporting agency may charge you up to $5.00 each to place, temporarily lift, or permanently remove a security freeze. If you have not been a victim of identity theft, you will need to include payment to the credit reporting agency to place, lift, or remove a security freeze by check, money order, or credit card.
To place a security freeze on your credit report, you must send a written request to each of the three major reporting agencies by regular, certified, or overnight mail at the addresses below:
PO Box 740241
Atlanta, GA 30374
PO Box 9554
Allen, TX 75013
PO Box 6790
Fullerton, CA 92834
In order to request a security freeze, you will need to provide the following information:
To lift the security freeze in order to allow a specific entity or individual access to your credit report, you must call or send a written request to the credit reporting agencies by mail and include proper identification (name, address, and social security number) and the PIN number or password provided to you when you placed the security freeze as well as the identity of those entities or individuals you would like to receive your credit report or the specific period of time you want the credit report available. The credit reporting agencies have three (3) business days after receiving your request to lift the security freeze for those identified entities or for the specified period of time.
To remove the security freeze, you must send a written request to each of the three credit bureaus by mail and include proper identification (name, address, and social security number) and the PIN number or password provided to you when you placed the security freeze. The credit bureaus have three (3) business days after receiving your request to remove the security freeze.
If you are a resident of North Carolina, you may contact the North Carolina Attorney General’s Office at 9001 Mail Service Center, Raleigh, NC 27699, www.ncdoj.gov, 1-919-716-6400.
If you are a resident of West Virginia, you also have the right to ask that nationwide consumer reporting agencies place "fraud alerts" in your file to let potential creditors and others know that you may be a victim of identity theft. A fraud alert can make it more difficult for someone to get credit in your name because it tells creditors to follow certain procedures to protect you. It also may delay your ability to obtain credit. You may place a fraud alert in your file by calling one of the three nationwide consumer reporting agencies. Contact information for each of the three credit reporting agencies is located on the second page of this letter. As soon as that agency processes your fraud alert, it will notify the other two, which then also must place fraud alerts in your file.
You may choose between two types of fraud alert. An initial alert (Initial Security Alert) stays in your file for at least 90 days. An extended alert (Extended Fraud Victim Alert) stays in your file for seven years. To place either of these alerts, a consumer reporting agency will require you to provide appropriate proof of your identity, which may include your Social Security number. If you ask for an extended alert, you will have to provide an identity theft report. An identity theft report includes a copy of a report you have filed with a federal, state, or local law enforcement agency, and additional information a consumer reporting agency may require you to submit. For more detailed information about the identity theft report, visit www.ftc.gov/idtheft/.
You may also obtain a security freeze on your credit report to protect your privacy and ensure that credit is not granted in your name without your knowledge. You have a right to place a security freeze on your credit report pursuant to West Virginia law. The security freeze will prohibit a consumer reporting agency from releasing any information in your credit report without your express authorization or approval.
The security freeze is designed to prevent credit, loans and services from being approved in your name without your consent. When you place a security freeze on your credit report, within five business days you will be provided a unique personal identification number (“PIN”) or password to use if you choose to remove the freeze on your credit report or to temporarily authorize the distribution of your credit report for a period of time after the freeze is in place. To provide that authorization, you must contact the consumer reporting agency and provide all of the following:
(1) The unique personal identification number (“PIN”) or password provided by the consumer reporting agency;
(2) Proper identification to verify your identity; and
(3) The period of time for which the report shall be available to users of the credit report.
A consumer reporting agency that receives a request from a consumer to temporarily lift a freeze on a credit report shall comply with the request no later than three business days after receiving the request.
A security freeze does not apply to circumstances in which you have an existing account relationship and a copy of your report is requested by your existing creditor or its agents or affiliates for certain types of account review, collection, fraud control or similar activities.
If you are actively seeking credit, you should understand that the procedures involved in lifting a security freeze may slow your own applications for credit. You should plan ahead and lift a freeze, either completely if you are shopping around or specifically for a certain creditor, a few days before actually applying for new credit.